01 — Scope
This Privacy Policy applies to information collected through Alphex AI's website and related online experiences operated by Alphex AI.
Alphex AI is an AI services company that provides services such as conversational AI, knowledge and RAG systems, AI agents, automation, integrations, and custom AI solutions.
If a specific service engagement has its own agreement governing data processing or confidentiality, that agreement may contain additional terms that apply to the relevant information.
02 — Information we may collect
The information collected depends on how you interact with Alphex AI.
Information you provide
When you contact us, create an account, request information, or use certain features, you may provide information such as:
- Name and contact information.
- Email address.
- Company or organization information.
- Information included in enquiries or project descriptions.
- Information you voluntarily provide while interacting with an Alphex AI AI-powered experience.
Account information
If account functionality is available, authentication providers may process information required to create and maintain your account, such as your email address, account identifier, and authentication information.
Authentication credentials such as passwords should not be provided to Alphex AI through ordinary enquiry forms or email.
Technical information
Our website or supporting services may automatically receive certain technical information, such as browser type, device information, approximate location derived from network information, pages visited, referring pages, and general usage information.
03 — How we use information
Alphex AI may use information for purposes including:
- Responding to enquiries and requests.
- Understanding potential project requirements.
- Providing and improving our services.
- Providing account-related functionality.
- Operating and maintaining our website.
- Understanding website usage and improving the user experience.
- Detecting, preventing, and addressing security or technical issues.
- Communicating with users about relevant service or account matters.
- Complying with applicable legal obligations.
We aim to collect and use information for legitimate business and service purposes rather than collecting information unnecessarily.
06 — Security
Alphex AI takes reasonable technical and organizational measures intended to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no internet transmission, online service, or storage system can be guaranteed to be completely secure. You should avoid sending sensitive information through ordinary website forms or email unless specifically requested through an appropriate secure process.
07 — Data retention
We retain information for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate business records, resolve disputes, enforce agreements, comply with legal obligations, or protect legitimate business interests.
Retention periods may vary depending on the type of information and the context in which it was collected.
08 — Your choices and rights
Depending on applicable law and your circumstances, you may have rights relating to personal information, including rights to request access, correction, deletion, restriction, or other forms of control.
You may also choose not to provide certain information. However, some information may be necessary to respond to an enquiry, provide a requested service, or operate an account.
To make a privacy-related request, contact us using the details provided below.
09 — Children's privacy
Alphex AI's services and business offerings are intended for businesses and general audiences rather than specifically for children.
We do not knowingly seek to collect personal information from children in circumstances where doing so would be prohibited by applicable law.
10 — Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.
When changes are made, the updated version will be published on this page with a revised update date.
11 — Contact Alphex AI
If you have questions about this Privacy Policy or want to make a privacy-related request, contact us.